1. Introduction
These Terms and Conditions (hereinafter referred to as “Terms”) establish the legal framework and govern the use of services provided by Screens Refurbished, a business specializing in mobile phone repair services, particularly for iPhone screens. The Terms apply to all interactions, transactions, and services facilitated through the Screens Refurbished website, located at www.screensrefurbished.co.uk, and through any direct engagement with the company.
By accessing, browsing, or utilizing these services, individuals or entities (hereinafter referred to as “Users”) expressly agree to be bound by these Terms, effective from [Insert Effective Date].
2. Definitions
For these Terms, the following definitions shall apply:
- “Service(s)”: Refers to the mobile phone repair, refurbishment, and related services offered by Screens Refurbished.
- “Device”: Any mobile phone, particularly iPhones, sent to Screens Refurbished by the User for repair, refurbishment, or evaluation.
- “User”/”Customer”: Any individual, group, or entity that engages with Screens Refurbished for the use of Services.
- “Website”: Refers to Screens Refurbished’s online platform accessible at www.screensrefurbished.co.uk.
3. Acceptance of Terms
The User’s access to and use of the Services signifies their unconditional agreement and acceptance of these Terms. These Terms form a legally binding agreement between the User and Screens Refurbished. If the User disagrees with any part of the Terms, they are advised to refrain from using the Services.
4. Description of Services
Screens Refurbished offers specialized services in the repair and refurbishment of iPhone screens, operating in both a Business-to-Consumer (B2C) and Business-to-Business (B2B) capacity. Services include but are not limited to:
- iPhone Screen Refurbishment: Restoration of the original Apple screen sent by the Customer.
- iPhone Screen Replacement: Replacing damaged screens with either original Apple or aftermarket parts, based on Customer preference.
- Purchase of Cracked Screens: Acquisition of damaged but functioning original Apple screens from Customers.
- Sale of Refurbished Screens: Supplying Customers with Refurbished iPhone Screens.
5. User Responsibilities
Users are responsible for providing accurate and complete information when engaging with the Services. This includes but is not limited to, correct device information, contact details, and shipping addresses. Users must ensure that any Device sent to Screens Refurbished is packaged securely to prevent damage during transit. Users also agree to comply with all applicable laws and regulations in their use of the Services.
6. Pricing and Payment Terms
Screens Refurbished will provide Users with a detailed breakdown of service costs, which may vary depending on the type of service requested and the nature of the repair or refurbishment required. Users agree to pay all charges associated with the Services, including any applicable taxes and shipping fees, following the payment terms set forth at the time of order confirmation. Payment methods accepted include major credit/debit cards and other electronic payment methods as specified on the Website.
7. Order Process
The order process commences when a User submits a request for Services through the Website or via direct communication with Screens Refurbished. This process includes the submission of Device details, selection of services required, and confirmation of the price quote provided by Screens Refurbished.
Upon agreement to the terms and price quote, Users will be provided with instructions for shipping their Device to Screens Refurbished. The order is deemed accepted once Screens Refurbished receives the Device and confirms the commencement of Services.
8. Shipping and Handling
Users are responsible for the safe and secure shipping of Devices to Screens Refurbished. Instructions for proper packaging and shipping will be provided on the Website. Screens Refurbished is not liable for any damage or loss occurring during transit to our facilities. Once the Device is received, Screens Refurbished will handle it with utmost care and professionalism.
The return shipping of the Device will be conducted securely, with the responsibility for loss or damage during return transit as defined in the “Liability for Devices Lost in Transit” section.
For more information, please refer to our Shipping, return and refund policy.
9. Repair Service Procedure
Upon receipt of the Device, Screens Refurbished will conduct an initial assessment to confirm the required services. The User will be notified of any changes to the initially agreed services or costs. Repairs will be performed using either original Apple or aftermarket parts, based on User preference and availability. The User will be informed of the completion of repairs and the Device will be returned as per agreed terms.
10. Warranty on Services and Products
Screens Refurbished provides a 12-month warranty on all repair services and products, covering failures due to workmanship or material defects, excluding accidental or water damage. Warranty terms and conditions, including procedures for claiming warranty service, will be detailed on the Website. For more information, please refer to our Shipping, return and refund policy.
11. Return and Refund Policy
For more information, please refer to our Shipping, return and refund policy.
12. Liability for Devices Lost or Damaged in Transit
- Screens Refurbished endeavors to ensure that all devices repaired and returned to customers are done so in a secure and reliable manner. However, Screens Refurbished shall not be held liable for any loss, damage, or data breach that occurs during transit back to the customer.
- Responsibility for the device shall be deemed to transfer to the delivery company once the device leaves Screens Refurbished’s premises. Any subsequent loss, damage, or data compromise during transit falls under the purview of the delivery company’s policies and insurance coverage.
- By using our services, the customer acknowledges that the risk of loss or damage to the device during transit is borne by the customer. It is recommended that customers ensure their device is adequately insured by the delivery company at the time of shipping.
- In the event that a customer’s device is lost, damaged, or data is compromised while in transit, Screens Refurbished will assist the customer in filing a claim with the delivery company.
- Screens Refurbished will provide necessary documentation and support to facilitate the claim; however, the resolution of such claims, including any refunds or compensation, will be at the discretion of the delivery company.
- To the fullest extent permitted by law, Screens Refurbished’s liability for any loss, damage, or data breach of devices while in transit shall be limited to the assistance in the claim process with the delivery company. Screens Refurbished will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the loss, damage, or data breach of a device during transit.
- Customers are advised to back up their data before sending any device for repair as Screens Refurbished will not be responsible for the loss of data at any point during the repair or transit process.
13. Data Protection and Privacy
Screens Refurbished commits to safeguarding the privacy and security of Users’ personal and device data. Our data handling practices comply with applicable data protection regulations. The Privacy Policy available on our Website provides detailed information on how personal data is collected, used, and protected.
14. Device Assessment and Repair Eligibility
All Devices sent to Screens Refurbished undergo a thorough assessment to determine repair eligibility. Factors influencing eligibility include the extent of damage, the model of the Device, and the availability of required parts. Screens Refurbished reserves the right to decline repairs for Devices deemed beyond economical repair or those posing significant repair challenges.
15. Customer’s Right to Cancel
Customers reserve the right to cancel their service request at any time before the repair process begins. If cancellation occurs after the repair process has started, the Customer may be liable for a portion of the service fee, proportionate to the work already completed. Detailed cancellation policies will be available on the Website.
16. Trade-In Process
Screens Refurbished offers a trade-in option for Customers wishing to sell their cracked but functional original Apple screens. The process involves submission of a trade-in request, shipping the screen to Screens Refurbished, and subsequent evaluation. Payment for eligible screens will be processed as per the terms detailed on the Website. If a screen is not deemed suitable for refurbishment, the Customer will be responsible for the cost of return shipping.
17. Parts and Labour Guarantee
Screens Refurbished guarantees the quality of parts and labour used in the repair process. In the event of a fault attributable to defective parts or workmanship within a specified period post-repair, Screens Refurbished will rectify the issue at no additional cost to the Customer, subject to warranty conditions.
18. Limitation of Liability
Screens Refurbished’s liability for damages arising from its services, whether due to negligence or other causes, is limited to the cost of the service or repair provided. This limitation does not extend to any statutory rights of the Customer or to liabilities that cannot legally be limited or excluded.
19. Intellectual Property Rights
All content on the Screens Refurbished Website, including text, graphics, logos, and images, is the property of Screens Refurbished and is protected by intellectual property laws. Unauthorized use of this material is prohibited.
20. Customer Indemnification
The Customer agrees to indemnify and hold harmless Screens Refurbished from any claims, damages, or expenses arising from the Customer’s misuse of the Services, violation of these Terms, or infringement of any intellectual property or other rights of any person or entity.
21. Dispute Resolution
In the event of a dispute arising from the use of Screens Refurbished’s Services, the parties will first seek to resolve the issue amicably. If resolution cannot be achieved, the dispute will be subject to arbitration or legal proceedings, as appropriate, under the jurisdiction of the courts of England and Wales.
22. Changes to Terms and Conditions
Screens Refurbished reserves the right to modify or revise these Terms at any time. Any changes will be effective immediately upon posting to the Website, and the continued use of the Services after such changes will constitute acceptance of the updated Terms. Users are encouraged to periodically review the Terms.
23. Force Majeure
Screens Refurbished shall not be liable for any failure or delay in performance due to circumstances beyond its control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
24. Termination of Services
Screens Refurbished may terminate or suspend access to its Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if the User breaches the Terms. Upon termination, the User’s right to use the Services will cease immediately.
25. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
26. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. This clause shall not nullify the rights of the Customer under UK consumer law.
27. Entire Agreement
These Terms constitute the entire agreement between Screens Refurbished and the User regarding the Services and supersede and replace any prior agreements that might have been in place regarding the Services.
28. Contact Information
For any questions about these Terms, the Services, or other related inquiries, Users may contact Screens Refurbished using the contact information provided on the Website.