1. Introduction
This Shipping, Return, and Refund Policy applies to all products and services offered by Screens Refurbished through our website, www.screensrefurbished.co.uk. It outlines our policies and procedures related to shipping, returning products, and processing refunds to ensure transparency and customer satisfaction.
2. Shipping Policy
a. Shipping of Devices for Repair:
- Process: Customers needing repair services are required to send their phones to our facility. We recommend using a tracked and insured shipping service.
- Responsibility: The customer is responsible for ensuring that the device is securely packaged and reaches us safely. Screens Refurbished is not liable for any damage or loss during transit to our facility.
- Shipping Costs: The cost of shipping the device to Screens Refurbished must be borne by the customer, unless otherwise specified in promotional offers or exceptions.
b. Return Shipping After Repair:
- Warranty Repairs: If a device is sent back for repairs under warranty, Screens Refurbished will cover the return shipping costs, provided the warranty claim is deemed valid.
- Non-Warranty Repairs: For repairs not covered under warranty, the customer will be responsible for the cost of return shipping.
c. Shipping for Cracked Screen Sales:
Customers wishing to sell their cracked but functional screens must send them to Screens Refurbished at their own expense. The screens will be evaluated for refurbishment suitability upon receipt.
3. Return Policy
a. For Repaired Devices:
- We do not accept returns for repair services once completed and the device has been dispatched from our facility.
- In the rare event of a service issue, please refer to our Warranty section for resolution.
b. For Purchased Refurbished Screens:
- Customers are entitled to a 14-day return window from the date of receipt for refurbished screen purchases.
- To be eligible for a return, the screen must be in the same condition as when purchased. If the returned screen is not in its original condition, a partial refund may be issued at our discretion.
4. Return Process for Refurbished Screens
- Initiating a Return: To initiate a return, customers must contact us at returns@screensrefurbished.co.uk within the 14-day return window, stating the reason for the return.
- Return Shipping: Customers are responsible for shipping the screen back to us. We recommend using a trackable shipping service. Screens Refurbished is not responsible for items lost or damaged during return transit.
- Condition of Returned Items: The screen must be returned in the same condition as it was received to be eligible for a full refund. If the item shows signs of use or damage, a partial refund may be issued based on the extent of the damage.
5. Refund Policy
a. General Refund Guidelines:
- Refunds are processed based on the original method of payment. The time it takes for the refunded amount to reflect in your account may vary depending on the payment provider.
- If you haven’t received a refund within a reasonable period after it’s been processed by us, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.
b. Refunds for Repair Services:
- Given the nature of our repair services, refunds are generally not provided once a repair is completed and the device is dispatched. However, if an issue arises due to our service, we will address it under our warranty policy.
c. Refunds for Refurbished Screen Purchases:
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- In cases where the returned product is not in its original condition or is damaged due to reasons not due to our error, a partial refund may be granted.
6. Device Lost in Transit
- Policy: If a customer’s repaired device is lost in transit on the way back to the customer, the delivery company is responsible for compensating for the loss.
- Claim Management: Screens Refurbished will assist in managing the claim with the delivery company on behalf of the customer. However, the compensation will be handled directly by the delivery company, and Screens Refurbished will not be liable for direct refunds to the customer in such cases.
7. Warranty Policy
- Coverage: We offer a 12-month warranty on all services and products, covering defects in materials and workmanship. This warranty excludes coverage for accidental damage, water damage, or damage resulting from unauthorized modifications.
- Warranty Claims: To make a warranty claim, contact us with details of the issue. If the claim falls under our warranty terms, we will repair the device and cover the cost of return shipping.
- Limitations: The warranty does not cover issues caused by normal wear and tear or external factors beyond our control. Warranty service will be denied if the device has been tampered with or repaired by a third party.
8. Exchanges
In cases where a refurbished screen purchased from us is defective or not as described, we offer an exchange rather than a refund. Please contact us to initiate an exchange process.
9. Responsibility in Transit
For items shipped to us, the customer is responsible for the device until it reaches our facility. For items shipped back to the customer, our responsibility ends when the item is handed over to the courier service. We strongly recommend using insured and trackable shipping methods.
10. Amendments to the Policy
Screens Refurbished reserves the right to amend this Shipping, Return, and Refund Policy at any time. All changes will be posted on our website, and we encourage customers to review the policy periodically.
11. Contact Information
For any questions or concerns regarding our Shipping, Return, and Refund Policy, please contact us at help@screensrefurbished.co.uk. Our customer service team is dedicated to assisting you with any queries or issues you may have.